IT Support and Advice During COVID-19 Pandemic

IT support during COVID-19

Things are changing so rapidly, that every time I draft a communication, it is outdated before I click send. I wanted to provide valuable information rather than just another reminder that we are in the most challenging time that most of us have experienced. We want to reach out with some practical advice and information … Read more

What to look for in business grade nBN

NBN logo

What to look out for when considering NBN for your business. The devil is in the detail Aside from security, the most common conversation subject with customers at the moment is regarding the NBN. You know, the promise of limitless data, ludicrous speed (to quote ‘Dark Helmet’ from the movie Spaceballs), all at really cheap … Read more

Michelle Joosse: Journey from a non-tech background to IT CEO


From unknown to CEO, Michelle Joosse is one of Australia’s success stories, but for those who want to follow her example, she believes that the path is clear. Michelle Joosse is the CEO of leading Australian IT firm Hotline IT. An Australian owned and operated full-service IT management solutions provider, the firm touts itself as being … Read more

The top five IT considerations for small business

Five IT Considerations

Launching and running a business is challenging. While many small-business owners work hard to plan and operate their sales, marketing, and staffing operations, essential IT requirements are often neglected, putting businesses at risk of snowballing technical issues. Here are five tips the experts agree are essential to keeping your business backed up, optimised, secure – … Read more

8 essential tips for SMEs to protect their business’ data

protect business data

Is your business at risk of being hacked? Hacking and cybersecurity concerns have become so widespread-enough among small and medium-sized enterprises around Australia that an entire industry has sprung up around protecting them. Australian government agency, the Australian Cyber Security Centre (ACSC), has put together a list of guidelines designed to help small and medium-sized business … Read more

Customer experience vs customer service: 3 things you need to know

Customer Experience Vs Customer Service

It’s easy to confuse customer service with customer experience but there are some fundamental differences. Michelle JoosSe, CEO of Hotline IT explains what you need to know. Many businesses will put a lot of effort into securing new customers. But unfortunately, often the customer will find that their experience does not live up to the original … Read more

Raising the Bar in 2019

raising the bar in 2019

Be willing to learn The new year may be presenting you with a set of challenges commensurate with entering a new industry. But this, according to our experts, is nothing to be afraid of. Surrounding yourself with the right people is going to be a key factor in your success.  Michelle Joosse, Managing Director of … Read more

Pop Quiz with Michelle Joosse

Pop Quiz, Monday with Michelle Joosse

Recently, The Start Up Growth interviewed our CEO, Michelle Joosse, in a segment labelled, Pop Quiz Monday. The questions and answers are below – enjoy the read! What is your job role? CEO or some may say, Chief Nerd Herder. Working in IT you employ a lot of Geeks (they wear that term as a … Read more

Office Move without Digital Disruption


Office moves are a lot of work for everyone involved. There is no doubt they can be disruptive to everyone in the organization. A sound IT relocation plan can ensure that your new office it setup will run without a hitch. Consider the technical benefits Malcolm Joosse, Director at Hotline IT, adds: “The main advice … Read more