From unknown to CEO, Michelle Joosse is one of Australia’s success stories, but for those who want to follow her example, she believes that the path is clear. Michelle Joosse is the CEO of leading Australian IT firm Hotline IT. An Australian owned and operated full-service IT management solutions provider, the firm touts itself as being … Read more
Launching and running a business is challenging. While many small-business owners work hard to plan and operate their sales, marketing, and staffing operations, essential IT requirements are often neglected, putting businesses at risk of snowballing technical issues. Here are five tips the experts agree are essential to keeping your business backed up, optimised, secure – … Read more
Is your business at risk of being hacked? Hacking and cybersecurity concerns have become so widespread-enough among small and medium-sized enterprises around Australia that an entire industry has sprung up around protecting them. Australian government agency, the Australian Cyber Security Centre (ACSC), has put together a list of guidelines designed to help small and medium-sized business … Read more
It’s easy to confuse customer service with customer experience but there are some fundamental differences. Michelle JoosSe, CEO of Hotline IT explains what you need to know. Many businesses will put a lot of effort into securing new customers. But unfortunately, often the customer will find that their experience does not live up to the original … Read more
Be willing to learn The new year may be presenting you with a set of challenges commensurate with entering a new industry. But this, according to our experts, is nothing to be afraid of. Surrounding yourself with the right people is going to be a key factor in your success. Michelle Joosse, Managing Director of … Read more
Recently, The Start Up Growth interviewed our CEO, Michelle Joosse, in a segment labelled, Pop Quiz Monday. The questions and answers are below – enjoy the read! What is your job role? CEO or some may say, Chief Nerd Herder. Working in IT you employ a lot of Geeks (they wear that term as a … Read more
Office moves are a lot of work for everyone involved. There is no doubt they can be disruptive to everyone in the organization. A sound IT relocation plan can ensure that your new office it setup will run without a hitch. Consider the technical benefits Malcolm Joosse, Director at Hotline IT, adds: “The main advice … Read more
Starting and running a small business is challenging. The hardest thing is knowing what you need for a successful small business IT setup. Most small businesses start with an idea, but in order to be successful you need to know what technology you need to get the message out there about your product and how … Read more
How Has Technology Driven the Evolution of Business Communication? In the age of smart phones, it would be easy to think communication is simple. You need to be able to contact your customers and suppliers and they need to be able to contact you. But what happens when the phones go down? Again, we’ve seen … Read more
Often, CISOs struggle to understand and share precisely what is happening across their estate at all times. To support business change or user demands, organisations have evolved highly sophisticated, interconnected structures. Some of there are internally owned and some run by third parties. Brett Ogilvie of Celtech Energy Systems states; “A properly formed cyber security … Read more
