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The Hot-Choice for IT Support for Businesses in Eastern Australia

Since 1993, Hotline have been the go-to trusted, friendly IT Support and Cyber Security partner to small & midsize businesses just like yours across Eastern Australia.

"Cost effective and reliable IT. Hotline IT provides me with a cost effective reliable IT solution. This gives me the confidence in my IT to focus on what my business does best."
Hills - The Flower Market


How Can We Help You Achieve Your Business Goals?

Our professional and tailored IT services cover all bases in your business: from advice and procurement to professional managed services and asset recycling. Our team will eliminate the stress of IT management while amplifying the benefits that technology can bring to your business.

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Fast Support and Root-Cause Solutions

Our Hotline Heroes tackle downtime, poor speeds, disruption and vulnerabilities in your IT environment with tailored solutions, so that your SME can operate to its full potential while remaining secure.

Make Tech Empower Your Strategy

If your technology solutions could be more flexible, streamlined and efficient, then Hotline IT can empower your team to operate at their best with workplace solutions that empower your team and catalyse profitable growth.

Access All-In-One Support

Our end-to-end solutions are about getting the best from devices, networks, applications, systems, hosting, cyber security, and more. We ensure every aspect of your digital ecosystem is aligned with your business goals and ambitions.

Assure Compliance, Continuity, and Security

We give clarity and control to our clients over their cyber security and compliance posture, implementing multiple layers of robust protection and intelligent tools that improve observability and resilience.

It Solutions for businesses In australia and new zealand

Cost-Effective Technology Solutions,
Tailored to Your Budget

Modern Workplace

Unleash your productivity and efficiency by implementing modern workplace solutions like Microsoft 365. Enjoy the benefits of live collaboration, easy file sharing, seamless virtual meetings and AI-driven features while focusing on what you do best. We can help you deploy the right solutions for your business, with a tailored approach that adapts technology around your goals and workflows.

Secure Communications

We offer a full complement of IT support services, including proactive network monitoring, maintenance and optimisation, a dedicated help-desk, and update/patch management, providing everything SMEs need for dependable, performance-optimised IT infrastructure. Additionally, regular strategy meanings ensure your technology will always be aligned with your business’s goals and ambitions.

Digital Infrastructure

Tap into the scalability, cost-efficiency and security that cloud solutions have to offer to your business. Free your business from costly and inflexible physical infrastructure with our virtual IT infrastructure services managed through Microsoft’s powerful Azure platform.

Cyber Security

We can provide a full suite of cybersecurity protections to protect your business against a rapidly advancing cyber threat landscape. From full endpoint protection and firewalls to our intelligent network monitoring and threat prevention system, we’ll deploy and manage the systems you need to remain secure and compliant.

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Aren't sure? Be Sure!

If you are the slightest bit uncertain about the safety of your sensitive data, pick up the Hotline and let's have a chat. It costs you nothing to ask us a question and get some practical advice.


Experts in Helping SMEs Get The Best From Their IT

Quality Assured

We create reliable and robust IT solutions that operate like clockwork. Our IT staff are ISO9001 and ISO27001 certified, and are passionate about creating durable and efficient solutions that create value for the businesses we serve.

Tailored Solutions

We understand that while all SMEs are different, they are all budget conscious! However you work, whatever your needs, and no matter your budget, we can provide tailored, cost-appropriate solutions that drive profitable value in your business.

SME-Focused & Shared Risk Model

We specialise in understanding and removing the technology challenges that stand in the way of SMEs achieving profitable growth. We operate under a shared risk model, that gives peace of mind that as your IT provider, we are always operating in your best interests.

End-to-end IT Support

From strategic advice, procurement and implementation, to managed services and IT asset recycling, Hotline's beginning-to-end support ensures you derive maximum benefit from your IT investments.
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Serving Businesses & Charities across Australia & New Zealand

Small Business IT

Small Business IT

50 Users

Cost-effective IT, making life easier for small business owners.

Medium Business IT

Medium Business IT

50 Users - 500 Users

Smart IT services for businesses ready to grow.

Enterprise IT

Enterprise IT

500+ Users

Customised business solutions scaled up or down as required.

NFP charity


Any number of users

Tailored charity support that is scalable and adaptable to specific needs. 


Engaging With Our Customers Across All Levels Of The Technology Lifecycle

We pride ourselves on engaging with our clients throughout the entire technology lifecycle. From providing insightful advice and efficient procurement to seamless implementation, comprehensive managed services, and responsible disposal/e-waste management, we are your end-to-end IT solution.

This early engagement allows us to suggest optimal options and tailor technology solutions that align with your priorities, including cost-effectiveness, reliability, security, and overall effectiveness.

Hi, I'm Jason

As the CEO of Hotline, and I’m thrilled at the prospect of meeting with you. This is your chance to explore strategic insights and receive personalized guidance throughout the entire technology lifecycle.

Beyond guiding our company’s vision, I stay tuned to the ever-changing tech landscape. So, in our meeting, you can anticipate a warm conversation filled with valuable insights and tailored advice.