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Managed IT Solutions

When IT Problems Ring, We’re the Hotline That Answers

Get Started With The Basics: A Hotline of Reliable & Proactive IT Support For SMEs

Our basics package offers the core services that your business needs to secure, optimise and harness its IT environment for continuous productivity.

Alongside the key features here, our basics support package also includes:

• IT strategy meetings
• Managed antivirus & backups
• Basic web and DNS hosting
• Dedicated relationship management
• Fast & efficient analytics reporting

Technical Support

Minimise downtime and keep your business up and running with dedicated end-to-end IT support. Our helpdesk of friendly professionals resolve problems at their source, and prompt response times ensure issues have minimal impact on your business.

Monitoring & Maintenance

We offer dedicated network administration services to take the hassle out of managing your IT while keeping your network secure. Enjoy 24/7 monitoring and gain a viewable Standard Operating Environment (SOE) for your network.

Hardware & Software Support

We offer general and preventative maintenance of all managed devices. If you're considering using new hardware and software, you can consult with us for implementation support. Need equipment replaced? We can take care of it for you. We will also update your Microsoft systems for you.

Data Protection & Cybersecurity

Our backup service keeps your business ready for the unexpected, and our cyber security offering provides multi-layered protection to keep intruders at bay. Enjoy managed endpoint protection, antivirus and encryption, as well as access to dedicated cyber security experts.

Complete Managed IT or Supplementary Support. Flexible Hotline Support Packages that Fit Around You.

In addition to our Basics package, we offer a range of tailorable add-ons that you can use as extras. You can also choose to leverage the all-inclusive strategic and tailored support that comes with our full Managed Services package. Whatever your needs, Hotline can tailor a support package that suits your business. 

Enhanced IT Support

Our commitment extends beyond regular business hours, as we offer top-tier preventative maintenance during these times to ensure the uninterrupted integrity of your systems.

Choose from our flexible after-hours bundles, available in both 5 and 10-hour increments, tailored to meet your specific needs. Whether you require on-site or remote support, our experts are here to assist.

Extra Management

Our vendor management practices encompass both software and hardware, guaranteeing that all components of your system are up-to-date and fortified against vulnerabilities. Regular updates and assessments are carried out to align with the highest industry standards, providing you with a steadfast defence against emerging risks.

Our dedicated experts stand ready to assist, swiftly addressing any concerns that may arise.

Software & Hardware Support

Experience enhanced data protection with our comprehensive cloud data backup solution, tailored to meet the unique needs of your business. Offering seamless integration with Microsoft Office 365, rest assured that your vital data is fully recoverable no matter what challenging situations arise.

In addition to our robust data backup offerings, we provide an extended hardware warranty that significantly prolongs the lifespan of your infrastructure.

Other solutions

Experience the benefits of having a dedicated IT strategy partner that prioritises your business’s growth, productivity, and security. Our expert team works closely with you to develop tailored IT strategies that align with your business objectives.

From optimising operational efficiency to enhancing cyber security measures, we are committed to helping you leverage technology as a catalyst for success.

Our Solutions

Modern Workplace

Unleash your productivity and efficiency by implementing modern workplace solutions like Microsoft 365. Enjoy the benefits of live collaboration, easy file sharing, seamless virtual meetings and AI-driven features while focusing on what you do best. We can help you deploy the right solutions for your business, with a tailored approach that adapts technology around your goals and workflows.

Secure Communications

Elevate network and internet performance, secure your network from vulnerabilities, and lower costs and enhance productivity with VoIP (Voice over Internet Protocol) solutions. We help businesses of all sizes and needs to transform their connectivity with wired and wireless solutions for local, multi-location and global networks, with cyber-security always front of mind.​

Digital Infrastructure

We help SMEs to securely access the widespread benefits that the cloud has to offer. Save costs, improve network performance and enjoy a more scalable, secure, flexible and integrable IT infrastructure that empowers your business to achieve more with less. We offer cloud implementation projects and cloud management services that provide a full managed solution for your business. ​

Cyber Security

Empower security and compliance with our holistic cyber security services for your devices, users, network and infrastructure. Our cyber security solutions include data backup and disaster recovery solutions that ensure your business retains its business resilience when the unexpected happens, and can get back on the road quickly. ​

Hi, I'm Jason

As the CEO of Hotline, and I’m thrilled at the prospect of meeting with you. This is your chance to explore strategic insights and receive personalized guidance throughout the entire technology lifecycle.

Beyond guiding our company’s vision, I stay tuned to the ever-changing tech landscape. So, in our meeting, you can anticipate a warm conversation filled with valuable insights and tailored advice.