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About us

It’s not about the fact that we are certified experts, that we have industry-leading processes and the latest tools; that’s not why our clients choose us. It’s because we get the job done. Our fierce commitment to delivering real results stands us apart.

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Empowering Businesses Across Australia and New Zealand to Get Far More from Their Technology

If you're looking for a trusted IT partner, you've found them. Our mission is to ensure that your technology is always efficient and effective, so that you can focus on managing your business, not your tools. As your outsourced internal IT department, we offer support across the whole IT lifecycle: from advice, procurement and implementation, to managed services and IT asset recycling. As an established provider with branches in Melrose, North Parramatta, Belrose, Melbourne, Brisbane and Penrith, our Hotlines bring an empowering presence across Australia and beyond.

We are experts in helping SMEs get the best from their technology with a tailored approach that crafts the right solution to achieve your goals and meet your needs, while keeping within budget. We are a carbon-neutral company that values sustainability, social responsibility, and conducting business ethically.

Hotline Team Photo About Us

What We're All About

We do IT that helps SMEs to drive strategic success. We do more than just 'lifeline' IT, we're your Hotline for success with all-things technology. We do this by owning, excelling and living.


We take the burdens of managing IT from your shoulders as your fully outsourced internal IT department. We take ownership of managing your tech and focus our efforts on making it deliver ever-more value, helping your team to thrive.


We focus on creating consistent high-quality processes and solutions for our clients that maximize the value that they get from their full IT estate. We don't stop getting better for our clients, helping them to get the best value from their IT.


Standing out from the crowd requires using technology strategically and applying new solutions that empower your goals. We don't just make your tech work for you, we help you to translate the world of technology into competitive advantage.

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Why We Do It

In an ever digitalising world, we have long recognised that for Australian businesses to remain competitive with the rest of the world, we need to leverage technology. Businesses with less than 500 staff though, often don’t have the budget or need, to have an IT department that can properly investigate, select, implement and manage complex, integrated solutions.

What they really need, is access to a SHARED IT department, where the costs of training, leave coverage, expertise, systems and processes and shared across multiple companies. This is at the heart of our shared risk model of IT management. Our mission is to safely and cost effectively manage your IT so that you can get on with running your business.

Sustainable and Ethical

We're proud to be a carbon-neutral company that brings a true dedication to integrity in our business. We're believers in creating win-win-win outcomes for our business, clients, and the wider planet, by integrating sustainability and social responsibility into our culture and processes.

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Meet Some of Our Trailblazers of IT Success

We hire only the best, and their knowledge and experience is the very essence of our business. Together our fantastic team of technicians, IT consultants and managers generate a vibrant energy, and inject vital creativity and innovation into our IT services and solutions. That's what sets us apart from the rest.

Jason LeGuier

Jason LeGuier


Jason is a career IT Professional with over 30 years experience building, selling, implementing and supporting IT projects across some of Australia’s most recognisable brands. Jason’s solution-based, outcome-focused approach to IT has seen him become a trusted advisor to many companies looking to get the most out of their budgets. Originally starting his career in software development, Jason has a well-developed understanding of end user experience and its importance to successful technology engagement. When not mentoring companies on organisational change management, Jason volunteers in various organisations, coaching young adults in personal and professional development.

Malcolm Joosse

Malcolm Joosse


Founding Hotline in 1993, Malcolm saw a need for an IT support business that put service first, treated every client like a partner and took ownership of their IT needs. Leveraging experience as a network engineer and his love of all things technical, Malcolm grew Hotline into a thriving business. He helps other businesses do the same with a focus on big picture product development and finding the best ideas to bring to the table. When not at work, Malcolm keeps busy with drones, motorsport, gaming and cricket.

Nick Butler

Nick Butler


With a background as a System Admin and Technician, Nick joined the team in 2005. His commitment to getting it right for our customers and staying on top of fast moving technology has seen Nick progress to Service Manager. With a Bachelor of Information Technology and MCP certifications, Nick is ready to deliver on your business IT needs. Away from his desk, Nick is usually gaming or reading (probably about IT).

Michelle Joosse

Michelle Joosse


Michelle made the shift to CFO after a career in management accountancy. Committed to raising the profile of women in IT, she applies her Masters of Commerce (Professional Accounting), Bachelor of Business Studies and experience as a Fellow Certified Practising Accountant to balance your IT needs with your business' bottom line. When she’s not keeping the Hotline team busy, Michelle is cooking or travelling.

Nimisha Kalimuthu

Nimisha Kalimuthu


Nimisha is an experienced operations manager with a proven track record in the information technology and services industry, skilled in service delivery, operations management, payroll, account reconciliation, and strategic planning. An accomplished operations professional, Nimisha possesses a Master of Business Administration (MBA) focused in Professional Accounting from University of Technology, Sydney. Nimisha's interests include spending time with the family and camping.

Sean McGree

Sean McGree

Michael Sufaro

Michael Sufaro


Michael is a seasoned IT professional with 28 years of experience with a commitment for customer satisfaction. Initially a hands-on technician then an owner-operator of a SOHO IT support business. Michael's journey evolved into the Managed Service Provider (MSP) space, specialising in corporate clients & leading his team to successful outcomes. When not at work Michael enjoys playing drums & cooking Low & Slow American BBQ meats.

Empowering businesses in Belrose Australia

Our Solutions

Modern Workplace

Unleash your productivity and efficiency by implementing modern workplace solutions like Microsoft 365. Enjoy the benefits of live collaboration, easy file sharing, seamless virtual meetings and AI-driven features while focusing on what you do best.

Secure Communications

Elevate network and internet performance, secure your network from vulnerabilities, and lower costs and enhance productivity with VoIP (Voice over Internet Protocol) solutions. We help businesses of all sizes and needs to transform their connectivity.

Digital Infrastructure

We help SMEs to securely access the widespread benefits that the cloud has to offer. Save costs, improve network performance and enjoy a more secure, flexible and integrable IT infrastructure that empowers your business to achieve more with less.

Cyber Security

Our cyber security solutions include data backup and disaster recovery solutions that ensure your business retains its business resilience when the unexpected happens, and can get back on the road quickly.

Hi, I'm Jason

As the CEO of Hotline, and I’m thrilled at the prospect of meeting with you. This is your chance to explore strategic insights and receive personalized guidance throughout the entire technology lifecycle.

Beyond guiding our company’s vision, I stay tuned to the ever-changing tech landscape. So, in our meeting, you can anticipate a warm conversation filled with valuable insights and tailored advice.