Why Choose Hotline IT

We are an Australian owned and operated, full service IT management solutions provider. We provide reliable, cost-effective, tailored, technical IT support and consulting to a range of small to large businesses nation-wide. We offer you a personal approach to provide you with a solution designed specifically for your business needs.

We have a dedicated and skilled team of engineers who provide enterprise level IT practices and solutions to businesses at a realistic price – allowing you to drive your business forward!

Discover how your IT can better work for you and your business by requesting a free network audit.

With Hotline IT as your IT partner you will experience:

Fewer Day-to-day Issues – Proactive maintenance prevents issues and ensures everyday runs smoothly

Reduced disruption costs – Faster resolution leads to greater productivity. Save your business time and money.

Flat-Rate IT Budget – Know your IT expenses ahead of time – your accounting department will thank you!

Infrastructure Protection – Maintained security ensures your networks and devices are kept safe and protected.

Business Continuity – Best practice and experienced end-to-end system solutions, as well as backup and disaster recovery methods.

Peace of Mind – We offer 24/7 round the clock maintenance and local support.

Case Study

Allcott Hire Pty Ltd are one of Australia’s largest privately owned equipment hire companies.

They employ over 200 staff and have in excess of 30 locations throughout NSW, QLD, ACT and Victoria.
Hotline IT have worked closely with Allcott Hire over the past 10 years to ensure their IT is always up to date, running smoothly and efficiently
for their individual business needs.

“Hotline IT provides me with a cost effective and reliable IT solution. This gives me the confidence in my IT to focus on what my business does best.”

RUDY, OWNER Hills Flower Market

“The ongoing support and Maintenance provided by the team at HotlineIT over the years has been high-quality. Even in situations that are beyond their control, the team at HotlineIT have always worked with us to ensure that we avoid or minimise any downtime.”    

MIKE COTTER Allcott Hire Pty Ltd

“The team from Hotline have been looking after our IT needs since 2005! We have found them extremely professional to deal with, prompt with their service and willing to solve all our issues no matter how big or small they are. We highly recommend them.”

SALLY Wet & Forget Pty Ltd

“Steric trading partnered with Hotline IT in 2008 and we’ve been very happy with their services. Their consultants do an excellent job with ongoing maintenance and support, plus have been great with taking on extra projects. When it comes to IT support, Hotline IT offer and complete solution.”

Steric Trading Pty Ltd Steric Trading Pty Ltd

“Ford Civil have been working with Hotline IT since 2006. Our IT demands have expanded through organic business growth and the technology and information boom of the last decade. Without hesitation, the Hotline IT team are proactive and continue to support the needs and demands of the business in an intelligent and efficient manner.”


Have confidence and peace of mind in your IT infrastructure.

24/7 Support

Feel confident that your IT is safe 24/7 with access to our expert engineers while ensuring all projects are executed to your requirements and within budget.

If you would like to speak directly with a Hotline IT consultant or simply find out more about how your business can benefit.

Meet Our Team

Our team at Hotline IT have been hand-picked not only for their specialised knowledge and expertise, but also for their passion and commitment to their jobs, and to you, our clients. So let’s meet the team!

Michelle Joosse

Chief Executive Officer


Michelle joined Hotline IT after working for small, medium and large organisations as an Accountant, primarily in the Management Accountant arena. Michelle and Malcolm make a great team complementing their strengths and weaknesses. Malcolm recognised Michelle’s great leadership skills and go get them attitude and thus Michelle in now leading the Hotline IT team. As well as her experience in accounting Michelle has well rounded Management experience and is expanding her marketing knowledge.


Masters of Commerce (Professional Accounting)
Bachelor of Business Studies (Accounting)
Fellow Certified Practising Accountant

Hobbies/Interest: Cooking, travelling

Malcolm Joosse



Malcolm established Hotline IT as a one-man-band in October 1993. He previously worked as a Network Engineer for several large government departments. Malcolm saw the need in the SME market for IT Support, as businesses were becoming more reliant on business computing, so started his own business. Malcolm has a genuine love of IT and all things technical. His bubbly, passionate and enthusiastic personality has got Hotline IT to the size it is now. The customers love him! With Michelle now at the helm, Malcolm is focused on product development and looking after some of our clients.

Hobbies/Interest: Drones, motorsport, gaming and cricket

Nick Butler

Service Manager


Nick has a strong history working as a System Admin/Technician, and worked as one for a number of years prior to joining Hotline IT in April 2005. Nick commenced as Network Administrator at Hotline IT, but showed great leadership and organisation skills so was promoted to Team Leader! After 6 months, his role was upgraded to Service Manager in line with his performance and ownership of the role. Nick has completed many courses, since joining Hotline IT, to ensure we can offer our customers the best technology available.


Bachelor of Information Technology
MCP certifications

Hobbies/Interest: Gaming, reading

IT Service Team

Our service team is a dynamic team of IT professionals. They live and breathe IT – both in their personal and professional lives. They are always abreast of new technologies because they love it, not because they must. They are a friendly and courteous team that listen to our customers to ensure their needs are met. The technical members are organised by our chief “Nerd Herder” who ensures that jobs do not get lost in the queue. They work hard to provide you with the best solution for your business.

Hotline IT Accounts Team ensure that customers are invoiced and bills paid in a timely manner. They are the ones that ensure the team are following process and so nothing falls between the cracks.

The Hotline IT team are friendly and knowledgeable and are here to ensure you receive the best customer service possible.