We're the
Experts in IT

It’s not just about our specialised knowledge of the latest hardware, software and industry trends. It’s also our commitment to making your business run better and your life easier. Your business is why we do what we do.

Help desk

Meet the team

When you’re investing in technology to keep your business secure, productive and growing, you need a dynamic team behind you. From our IT professionals who live and breathe technology at work and at home, to friendly customer service and efficient accounts teams, you’re in safe hands. Our team is made up of real people who understand what your business means to you, and care about getting it right.

We get excited about new technologies and solutions and new ways of configuring IT systems and solutions to suit you, not making you fit into a box.

This is the team that gets you a good night’s sleep.

Michelle Joosse

Michelle Joosse

Michelle made the shift to CEO after a career in management accountancy. Committed to raising the profile of women in IT, she applies her Masters of Commerce (Professional Accounting), Bachelor of Business Studies and experience as a Fellow Certified Practising Accountant to balance your IT needs with your business bottom line.

When she’s not keeping the Hotline team busy, Michelle is cooking or travelling.

Malcolm Joosse

Founding Hotline in 1993, Malcolm saw a need for a business putting service first, treated every client like a partner and took ownership of their IT needs. Using his experience as a Network Engineer and a love of all things technical, Malcolm grew Hotline into a thriving business. He helps other businesses do the same with a focus on big picture product development and finding the best ideas to bring to the table.

Malcolm keeps busy with drones, motorsport, gaming and cricket.

Malcolm Joosse
Nick Butler

Nick Butler

With a background as a System Admin and Technician, Nick joined the team in 2005. His commitment to getting it right for our customers and staying on top of fast moving technology has seen Nick progress to Service Manager. With a Bachelor of Information Technology and MCP certifications, Nick is ready to deliver on your business IT needs.

Away from his desk, Nick is usually gaming or reading (probably about IT).

Rick Baird

Rick is the relationship manager for many of our clients.

His specialisation is ICT business/digital transformation having successfully worked with stakeholders, management and business units in;

  • the analysis of existing technological environments, business objectives and workflows
  • designing and establishing the right strategic vision for transformation, business efficiency and operational cost reduction
  • formulating technological road maps that compliment short, medium and long term business visions and objectives
  • working with business stakeholders and units in executing and managing the change process

Rick's interests are Music, fitness and model cars

Rick Baird
Nimisha Kalimuthu

Nimisha Kalimuthu

Experienced Operations Manager with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Operations Management, Payroll, Account Reconciliation, and Strategic Planning. Strong operations professional with a Master of Business Administration (MBA) focused in Professional Accounting from University of Technology, Sydney.

Nimisha's interests are spending time with the family and camping

An IT Service Team That's Outside the Box

Hotline IT team

What Our Clients Have To Say

“It’s rare to find an IT company that understands that it’s not just about computers and technology. It is a pleasure to work with an organisation that puts people and good old fashioned customer service front and centre”.

Stewart Marshall


"Steric Trading partnered with Hotline IT in 2008 and we've been happy with their services. Their consultants do an excellent job with ongoing maintenance and support, plus have been great with taking on extra projects. When it comes to IT support, Hotline IT offer the complete solution."

Anna Iglinski

Steric Trading Pty Ltd

"The team from Hotline IT have been looking after our IT needs since 2005! We have found them extremely professional to deal with, prompt with their service and willing to solve all our issues no matter now big or small they are. We highly recommend them."


Wet & Forget Pty Ltd

"The ongoing support and maintenance provided by the team at Hotline IT over the years has been high-quality. Even in situations that are beyond their control, the team at Hotline IT have always worked with us to ensure that we avoid or minimise any downtime."

Mike Cotter

Allcott Hire Pty Ltd

"Cost effective and reliable IT. Hotline IT provides me with a cost effective and reliable IT solution. This gives me the confidence in my IT to focus on what my business does best."


The Hills Flower Market

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We’ll dive deep into your IT goals, review your current systems, identify risks and provide you a game plan to follow moving forward.

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