Save your IT team from overwhelm

As business reliance on technology grows, your business needs access to sophisticated IT services and solutions. Break-fix used to be the norm – if something was broken or you had an outage, you got someone to fix it. Usually at a premium rate while your business ground to a halt. The managed services model outsources your IT management to keep your IT (and your lights) on, proactively monitor for issues and bugs, and prevent downtime and outages. Save your inhouse IT from overwhelm and never miss a backup or a patch again.

Start with the basics

Our basic managed services solution offers:

  • State-of-the-art ticket system and customer portal
  • Fast and efficient analytics reporting
  • 24/7 monitoring
  • Phone, email and portal remote business hours support
  • Preventative and general maintenance of all managed devices
  • Levels 1, 2 & 3 support
  • Dedicated relationship management
  • IT strategy meetings
  • Microsoft Windows support and patching
  • Network administration
  • Root-cause reporting
  • Hardware and software implementation consulting
  • Replacement of existing workstation hardware or peripherals failure (labour)
  • Standard Operating Environment (SOE)
  • Managed anti-virus & backups
  • Basic web hosting
  • Basic DNS Hosting
  • Back up management

How to choose a managed services provider

  1.  Options for remote and inhouse IT support
  2.  24/7 local support
  3.  Dial services up and down as needed
  4.  IT specialists to act as your cloud, security, telephony and communications teams
  5.  Get to know your business for customised solutions
  6.  Focus on efficiency and boosting productivity
  7.  Ready to help your business grow
  8.  Extended hardware warranty for longer lifespan (and faster response times)
  9.  Local hardware replacement guarantee
  10.  Backup and disaster recovery specialists with instant restore
  11.  Access to best-fit Cloud PBX solutions scalable for business growth

Empower your staff with direct access to IT support

Take away the layers stopping your staff from getting on with their job. Give them access to unlimited phone and remote support to boost business efficiency and decrease unnecessary costs (and frustration).

Network running slow? Get to the bottom of it with a free network audit

Schedule a meeting with CEO Michelle Joosse to discuss your business IT

Dial it up

Add the optional MSP extras when you need them:

  • Exchange/SQL support
  • Microsoft Office 365 support
  • Onsite technical staffing solutions
  • Mobile device management
  • Preventative maintenance after hours
  • After hours phone support
  • After hours bundles – 5 & 10 hours
  • Support for third-party business applications
  • Managed firewall
  • Vendor management (software/hardware)