Managed IT Services

Every business has different IT needs, so we will only suggest a solution after we have assessed your business needs. We provide IT solutions to streamline your processes and save your business time and money. It doesn’t stop there, we continue to provide proactive services with the most up to date technology for solutions that suit your business needs to keep your business running as efficiently as possible.

Streamline processes, decrease unnecessary costs, increase business efficiency

Hotline IT are experts in

Backup and Disaster Recovery – Data is backed up every 15 minutes and can be restored at a moment’s notice.

Desktop and User Care – Empower your staff by giving them direct access to Hotline IT’s unlimited phone and remote support.

VoIP – We choose the best-fit VoIP solution for your business and ensure it is scalable to accommodate your company’s growth.

IT solutions to improve business workflow

Our basic managed services solution offers:

Fast and efficient reporting on all analytics through our quality reporting software
Access to our state-of-the-art ticket system and customer portal
24/7 monitoring, preventative and general maintenance of all managed devices
Phone, Email and Portal Remote support business hours
Levels 1, 2 & 3 support
Dedicated relationship management
Information Technology Strategy meetings
Microsoft Windows Support & Patching
Preventative Maintenance
Network administration (creating and modifying user accounts etc.)
Root-cause reporting
Consulting on new software or hardware and implementation
Replacement of existing workstation hardware or peripherals failure (labour)
Standard Operating Environment (SOE)
Managed Anti-Virus & Backups
Basic Webhosting (free with MSP, alternatively $100pm)
Basic DNS Hosting (free with MSP, alternatively $100pm)
Back up management (supported software/appliances only

Additional services offers:

We also offer additional services that are optional and can be implemented at their discretion of you and your business.

Exchange/SQL Support
Microsoft Office 365 support
Onsite support (Up to one day per week before hours, five hours pm after hours)
Mobile Device Management
Preventative Maintenance Afterhours
Access to after-hours phone support
Afterhours bundles – 5 & 10 hour packs available
Support for third-party business applications
Managed firewall
Vendor Management (software/hardware)

24/7 Support

Feel confident that your IT is safe 24/7 with access to our expert engineers while ensuring all projects are executed to your requirements and within budget.

If you would like to speak directly with a Hotline IT consultant or simply find out more about how your business can benefit.

Extended Hardware warranty

Hotline IT can extend the warranty of your servers, network, communications equipment and more. With variable coverage periods, local hardware replacement guarantee and in many cases, faster warranty service response times than the manufacturer, you will experience longer lifespan of your hardware. Enjoy the peace of mind that comes from knowing your hardware lifespan is increased while downtime is decreased.

Variable coverage periods • Fast service • Local hardware replacement guarantee