Our Service

The core philosophy at Hotline IT is to offer true value and cost-effective services that will keep your business running, and help it grow! By combining the best aspects of hourly support and preventative maintenance, the experienced team at Hotline IT will give everyone in your business the support they need, when they need it – without the huge costs.

At Hotline IT we don’t just fix problems and walk away, we create tailored solutions to anticipate and prevent against technical difficulties rather than reacting to them.

Hotline IT’s Business IT support experts can offer you:

  • Personalised Solutions for Your Business – Tailored end-to-end managed services to meet individual needs and budgets.
  • 24/7 Round the Clock Maintenance – On call technical support for urgent issues and 24/7 software monitoring by our intelligent software.
  • Live Help Desk Support – Access a dedicated and experienced national help desk Monday to Friday 8:30 – 5pm.
  • Cloud Services, Private Hosting, Communications, Managed IT and Infrastructure – Business solutions managed and provided in house, to ensure end-to-end control over the most important aspects of your business IT.
  • A Trusted and Highly Experienced Team with Excellent Customer Service – Proactive customer care program with a commitment to building long-standing partnerships with our customers.
  • Significant Cost Reductions and Improved Efficiencies for Your Business – Dedication to the prevention of data loss and other technical disasters. We want your business to be more efficient and effective!

Our Reactiveness

At Hotline IT we understand how expensive, time consuming and downright frustrating it is when a business is facing technical problems.

Whatever the issue – data loss, server downtime or security violations – Hotline IT is here to help, and give your business a tailor-made, preventative IT solution.

With a Hotline IT managed service agreement we are always working to ensure you do not have problems with your IT, but should this occur, we are able to rectify it quickly and without fuss.



Product Category Services
Managed Services Entire ITHIT MaintenancePre-paid Labour
Information, Communications & Telecommunications (IC&T) ADSL2+ > 10Gigabit Fibre Business Grade LinksSecure Internet ConnectionBranch ConnectivitySIP/VoiceTelstra Mobile phonesManaged Domain NamesDNS HostingWebsite Hosting
Hardware as a Service (HAAS) Server Hardware RentalWorkstation hardware rentalNetworking device hardware rental
Software as a Service (SAAS) Microsoft SPLAESETShadowProtect
Backup as a Service (BAAS) HotboxHotbox Cloud (backup to DC)
Cloud Private Cloud SolutionsHybrid Cloud SolutionsMicrosoft Cloud Solutions – Office 365 & Azure
Hardware and Software Sales Full range of industry leading brands of Software and Hardware all with our Fair Price Guarantee.


Managed Services



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