Managed Services

Our Managed IT Services approach is customisable and highly flexible, meaning that you can outsource your entire IT infrastructure to us, or just choose a specific component or user to be managed. Think of Hotline IT as your outsourced IT department!

When it comes to IT Management, we are experts in our field. Our aim is to help your business run smoothly and allow you to focus on building business and customers, while we take care of the technical back-end.

When managing your IT services we provide:

  • Quality technology solutions – A proactive monitoring and maintenance plan, personalised to your business needs. Make your technology work for you!
  • Around the clock IT support for you business – An Australian based support team with a manned Helpdesk, Monday to Friday 8:30am – 5pm, as well as efficient on-call technical specialists for urgent support and 24/7 monitoring by our intelligent software.
  • Proactive Customer Care – Our industry leading monitoring tools alert us automatically if there are any issues with your network so we can take immediate action and potentially fix the problem before you even know about it!
  • Vendor Management – We can be the focal point of contact between your business and your vendors, articulating issues faster and reducing time.
  • Virtual CIO – Get a dedicated account manager who knows your IT inside and out. This service provides big picture planning and working with your management team to ensure that your IT is always keeping up with your business.
  • Server Care – Managed monitoring and maintenance. Your server’s uptime is our priority.
  • Flat Rate IT – Budget your monthly IT expenses. Save money with fewer issues and less downtime. Call for support without increasing monthly IT expenses.

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SERVICE Monitoring & Maintenance HIT Maintenance Entire IT
Monthly Management Reporting
Fixed Cost for Remote Monitoring
Fixed Costfor Remote IT Maintenance
Discounted Hourly Rates for Projects
Client Remote Access to Audit & Reporting System
Optional 24/7 Tech Support
Onsite Attendanceby a Consultant
Unlimited 1st & 2nd LevelHelp Desk & Remote Assistance
Senior IT Consultant Reviews Management Reporting on Site
Guaranteed Response Times
Unlimited Senior Consultant& Product Specialist Support

Managed Services

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