Our Team

Malcolm Joosse

Managing Director

Malcolm established Hotline IT as a one-man-band in October 1993. He previously worked as a Network Engineer for several large government departments. Malcolm saw the need in the SME market for IT Support, as businesses were becoming more reliant on business computing, so started his own business. Malcolm has a genuine love of IT and all things technical. His bubbly, passionate and enthusiastic personality has got Hotline IT to the size it is now. The customers love him!

Nicholas Butler

Service Manager

Nicholas has a strong history working as a System Admin/Technican, and worked as one for a number of years prior to joining Hotline IT. He has completed a Bachelor of Information Technology and MCP certifications. Nicholas commenced as Network Administrator at Hotline IT, but showed great leadership and organisation skills so was promoted to Team Leader! After 6 months his role was upgraded to Service Manager inline with his performance and ownership of the role. Nicholas completed many courses, since joining Hotline, to ensure we can offer our customers the best technology available.

Michelle Joosse

General Manager

Michelle joined Hotline IT after working for small, medium and large organisations as an Accountant, primarily in the Management Accountant arena. Michelle is a CPA with a Bachelor of Business and a Masters of Professional Accounting. Michelle and Malcolm make a great team complementing their strengths and weaknesses. Michelle has taken on the additional responsibility of overseeing the Sales Department so Malcolm and the Sales team can focus on looking after our customers’ needs.

Service Team

Our service team is a young and dynamic team of IT professionals. They live and breathe IT – both in their personal and professional lives. They are always abreast of new technologies because they love it, not because they have to. They are a friendly and courteous team that listen to our customers to ensure they meet their needs. The technical members are organised by our chief “Nerd Herder” who ensures that jobs do not get lost in the queue.

Sales Team

Our Sales team come from a strong background in IT and IT related industries. They work closely with our technical team to provide you with the best solution for your business, and not sell you expensive services you don’t need. The Hotline IT Sales Team are friendly and knowledgeable and are here to ensure you receive the best customer service possible.

Accounts Team

The Hotline IT Accounts Team are a small, yet efficient team. Hotline IT Accounts Team ensure that customer’s are invoiced and bills paid in a timely manner. They are the ones that ensure the other departments are following process and so nothing falls between the cracks.


Managed Services



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