Managed IT Services
to be proud of

Our managed services model outsources your IT management to keep your IT (and your lights) on, proactively monitor for issues and bugs, and prevent downtime and outages. Save your inhouse IT from overwhelm and never miss a backup or a patch again.

We're proud to showcase our impressive customer satisfaction score.

Managed IT services

Direct Access to IT Support

Take away the layers stopping your staff from getting on with their job. Give them access to unlimited phone and remote support to boost business efficiency and decrease unnecessary costs (and frustration).

Start With the Basics

  • State-of-the-art ticket system and customer portal
  • Phone, email and portal remote business hours support
  • Fast and efficient analytics reporting
  • 24/7 monitoring
  • Levels 1, 2 & 3 support
  • Dedicated relationship management
  • IT strategy meetings
  • Microsoft Windows support and patching
  • Network administration
  • Root-cause reporting
  • Preventative and general maintenance of all managed devices
  • Hardware and software implementation consulting
  • Standard Operating Environment (SOE)
  • Managed anti-virus & backups
  • Basic web hosting
  • Basic DNS Hosting
  • Back up management
  • Replacement of existing workstation hardware or peripherals failure (labour)

Start your managed services journey with a FREE network audit

With a managed services model

IT Support optional extras

Add the optional MSP extras when you need them:

  • Exchange/SQL support
  • Microsoft Office 365 support
  • Onsite technical staffing solutions
  • Mobile device management
  • Preventative maintenance after hours
  • After hours phone support
  • After hours bundles – 5 & 10 hours
  • Support for third-party business applications
  • Managed firewall
  • Vendor management (software/hardware)

What Our Clients Have To Say

Stewart Marshall

“It’s rare to find an IT company that understands that it’s not just about computers and technology. It is a pleasure to work with an organisation that puts people and good old fashioned customer service front and centre”.

Stewart Marshall


Anna Iglinski

"Steric Trading partnered with Hotline IT in 2008 and we've been happy with their services. Their consultants do an excellent job with ongoing maintenance and support, plus have been great with taking on extra projects. When it comes to IT support, Hotline IT offer the complete solution."

Anna Iglinski

Steric Trading Pty Ltd


"The team from Hotline IT have been looking after our IT needs since 2005! We have found them extremely professional to deal with, prompt with their service and willing to solve all our issues no matter now big or small they are. We highly recommend them."


Wet & Forget Pty Ltd

Mike Cotter

"The ongoing support and maintenance provided by the team at Hotline IT over the years has been high-quality. Even in situations that are beyond their control, the team at Hotline IT have always worked with us to ensure that we avoid or minimise any downtime."

Mike Cotter

Allcott Hire Pty Ltd


"Cost effective and reliable IT. Hotline IT provides me with a cost effective and reliable IT solution. This gives me the confidence in my IT to focus on what my business does best."


The Hills Flower Market

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Ready to get started?
Contact Us Today

We’ll dive deep into your IT goals, review your current systems, identify risks and provide you a game plan to follow moving forward.